Consultations are by appointment only, as arranged by the Doctor.
Following a telephone triage consultation with the Doctor, rather than have you attend the surgery, you may be offered a video consultation. If this is the case, you will be given an appointment time and sent either a text or an email with the "link" to the website address to attend your Near Me video consultation appointment.
Below is a short video about Near Me video consultations and also information on how to attend your appointment via video.
Clinical Photography at Lour Road Group Practice
During the COVID-19 pandemic, remote consulting has become increasingly popular due to the need to reduce footfall in general practice and ensure adequate social distancing as per government guidance. It can also be more convenient for majority of our patients and we hope to continue to use clinical photography to assist consultations going into the future.
Clinical photography is a way to assist clinicians in remote consulting and is a safe way to practice when looking at rashes, for instance. Our administrative team or clinicians might ask you to send in photographs to our secure e-mail address to help aid in consultations. This photograph is then put into your medical records. The clinical photograph will help aid decision-making, and you will always be offered a face-to-face appointment if deemed necessary for further assessment. Your photograph may be used in the following ways:
- As part of your consultation to provide you with appropriate treatment and management
- Sent alongside an electronic advice request/referral to dermatology (skin specialists) for advice if we are concerned or unsure regarding atypical rashes, with your consent
- Training and education purposes for healthcare professionals
The General Medical Council and the Medical and Dental Defence Union of Scotland have clear guidance in place with regards to intimate images. An “intimate” image would normally be classified as the “bikini area” (breasts, genitalia, perineum) or an area of the body that the patient perceives as being intimate. Your level of comfort in sending in these photographs is paramount to us as we appreciate that face-to-face consultations with the offer of a chaperone to be present might be more appropriate in these situations.
Intimate images of a young person under the age of 16, hold particular challenges due to laws in place for child safeguarding. We would strongly recommend not sending in photographs of intimate areas for children. We would advise you to get in touch with us so we can discuss the issue and see if a face-to-face assessment is appropriate.
You may be asked to send a photograph/s into the Practice if the problem you have is visible, so that the Doctor or Clinician is able to see it prior to your consultation.
Photographs should be emailed to our clinical mailbox: TAY.firstname.lastname@example.org
~~Please only send photographs if you have been asked to do so by the Practice~~