Noticeboard

Why are GP Practices still working differently?  - See the poster under Further Information, Posters - Information & Events 

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We are aware that there is a new NHS App - "NHS Digital" - this app is only for NHS England and does not apply in the rest of the UK.  As far as we know there are no non-clinical data sharing policies currently being discussed in Scotland.

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The Covid-19 Vaccination Status Scheme is now live and will allow those who have been vaccinated to request proof of vaccine. Only those planning to travel to a country or territory where a record of vaccination status is needed as an entry requirement should download the record or request it.  Please visit the Further Information section, Coronavirus Vaccination for further information.

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Please do not attend the surgery to make an appointment, our doors are locked and only patients with pre-booked appointments are allowed access.

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If you think you have received a call or text message related to corona virus that you think is fraudulent please refer to the Action Fraud website.

https://www.actionfraud.police.uk/alert/coronavirus-scam-costs-victims-over-800k-in-one-month

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From Friday 10th July 2020 we are encouraging all patients who are attending the surgery to wear a face mask/face covering.

 

Patient Advice & Support

Patient Advice and Support Service The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will: 

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau.  You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/ 

Related publications: 

pdfPatient Advice and Support Service (PASS) leaflet

pdf Patient Advice and Support Service briefing sheet



 
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