Noticeboard

Please be aware that from Thursday 1^st of February 2024 we will no longer be able to receive repeat prescription requests on our telephone answering service. This facility is being removed in the interest of Patient safety. See "Prescriptions" tab for more information.

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We never disclose patient information to companies or to any third party without the patient's consent.

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We are currently offering telephone and face to face consultations with the clinicians, please call the surgery from 8am daily to book.

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Please note that from the 1st November 2021 the surgery will close each lunchtime (Monday to Friday) from 13:00 until 14:00 to allow time for staff training and development.

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For information on this years Flu vaccination and Covid Vaccination - See the section Further information, "Coronavirus & Flu Vaccination"

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Why are GP Practices still working differently? - See the poster under Further Information, Posters - Information & Events

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We are aware that there is a new NHS App - "NHS Digital" - this app is only for NHS England and does not apply in the rest of the UK. As far as we know there are no non-clinical data sharing policies currently being discussed in Scotland.

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If you think you have received a call or text message related to corona virus that you think is fraudulent please refer to the Action Fraud website.

https://www.actionfraud.police.uk/alert/coronavirus-scam-costs-victims-over-800k-in-one-month

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Patient Advice & Support

The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will:

Help clients understand their rights and responsibilities as patients
Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau. You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/

Related publications:

pdf Patient Advice and Support Service (PASS) leaflet

pdf Patient Advice and Support Service briefing sheet