Noticeboard

Please be aware that from Thursday 1^st of February 2024 we will no longer be able to receive repeat prescription requests on our telephone answering service. This facility is being removed in the interest of Patient safety. See "Prescriptions" tab for more information.

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We never disclose patient information to companies or to any third party without the patient's consent.

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We are currently offering telephone and face to face consultations with the clinicians, please call the surgery from 8am daily to book.

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Please note that from the 1st November 2021 the surgery will close each lunchtime (Monday to Friday) from 13:00 until 14:00 to allow time for staff training and development.

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For information on this years Flu vaccination and Covid Vaccination - See the section Further information, "Coronavirus & Flu Vaccination"

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Why are GP Practices still working differently? - See the poster under Further Information, Posters - Information & Events

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We are aware that there is a new NHS App - "NHS Digital" - this app is only for NHS England and does not apply in the rest of the UK. As far as we know there are no non-clinical data sharing policies currently being discussed in Scotland.

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If you think you have received a call or text message related to corona virus that you think is fraudulent please refer to the Action Fraud website.

https://www.actionfraud.police.uk/alert/coronavirus-scam-costs-victims-over-800k-in-one-month

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Patient Rights & Responsibilities

Your Rights

Confidentiality from all members of staff at all times
Telephone calls answered as promptly as possible
An appointment on the same day if you are assessed as requiring it
An explanation given if you have to wait more than 30 minutes after your appointment start time
Repeat prescriptions to be ready in two working days
Prompt investigation of any complaint made

Your Responsibilities

To treat practice staff with courtesy at all time
Not to request a home visit when you are capable of attending the surgery
Not to call doctors out when the surgery is closed, for minor illness that could reasonably wait until the surgery re-opens
To cancel appointments as soon as possible if you cannot attend

Violent or abusive patients

No abuse of staff is acceptable, whether verbal or physical. All incidents of abuse will be reported to the practice manager who will keep a log of all such incidents
By abuse, we include swearing, blaspheming, aggressive comments, aggressive gestures, physical contact or threat of physical contact
Anyone involved in an abusive incident will be asked to leave the practice premises. We will write to the person concerned to warn them that this behaviour will not be tolerated. If the behaviour is repeated, we will inform the patient that they have been removed from the practice list.