We hope our Patients find the new website an improvement. We have tried to create a platform which is more interactive and better communicates our services, signposting Patients quickly to the correct information.

We are also in the process of upgrading our telephone system which includes 'full fibre' for faster network speeds. We recognise how frustrating it is to be held on the phone for long periods waiting to speak to a Clinical Administrator. The major benefit of the new system is it offers a 'Callback' function. For example, if you call and you're number 25 in the queue, the system will automatically ask if you want a callback. To accept, you'll press'0' and put your phone down. The system will track your position in the queue and when you reach number 3, it'll call you back. If you miss this callback, it'll call again 10 minutes later. We hope this will greatly reduce the inconvenience currently experienced. We expect the new system to be operational by late October!

Please visit the 'About the Surgery' tab at the top of this page to see when the Practice is closed for Bank Holidays and Staff Training.